Refund policy

Last updated: September 23, 2026

At Zendeez, we carefully inspect and pack every order before dispatch. To ensure a smooth and transparent delivery experience, customers are allowed to open and inspect their parcel at the time of delivery.

Please read the following policy carefully before placing your order.

1. Open Parcel & Inspect Before Accepting

Customers are allowed to open their parcel at the time of delivery and inspect the product before accepting the order.

We strongly recommend checking:

  • Product received

  • Size

  • Color

  • Quantity

  • Visible damage

  • Overall condition of the item

Once the parcel has been accepted after inspection, the order cannot be returned or exchanged due to change of mind, size preference, color preference, or any other personal preference.

2. No Returns After Acceptance

Once you have accepted the parcel from the courier, returns are not accepted.

This includes returns due to:

  • Change of mind

  • Incorrect size selected by the customer

  • Color preference

  • Product no longer wanted

  • Failure to check the product during delivery

  • Any other reason unrelated to a product defect or an error made by Zendeez

Please make sure you carefully inspect your order before accepting it.

3. Wrong, Defective, or Damaged Product

If you receive:

  • A product different from what you ordered

  • A defective product

  • A product damaged before delivery

please do not accept the parcel and inform the delivery rider immediately.

If you notice an issue after accepting the parcel that could not reasonably be identified during inspection, contact Zendeez as soon as possible with clear photos/videos of the product and packaging.

We will review the issue and, where the issue is confirmed to be our responsibility, provide an appropriate resolution.

4. Refunds

Refunds are only considered where Zendeez confirms that the customer received an incorrect, defective, or otherwise qualifying product and a refund is approved.

For approved refunds, the refund method and processing time will depend on the original payment method and applicable circumstances.

For Cash on Delivery orders, we may contact the customer to arrange the appropriate refund method.

5. Exchanges

Size exchanges are not available after the parcel has been accepted.

Customers should carefully check the size chart provided on the product page and select the appropriate size before placing an order.

If Zendeez sends an incorrect size due to an error on our part, please contact us immediately for assistance.

6. Unaccepted / Refused Parcels

If a customer refuses to accept an order after inspection, the parcel may be returned to Zendeez.

Repeated refusal of orders may affect a customer's ability to place future Cash on Delivery orders.

7. How to Contact Us

If you believe you have received an incorrect, defective, or damaged product, contact us as soon as possible.

Zendeez
Website: zendeez.pk
Email: zendeezofficial@gmail.com
WhatsApp: 03228596262

Please include your order number and clear photos/videos of the product and packaging when contacting us.

8. Policy Changes

Zendeez reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated “Last updated” date.