Privacy policy

Last updated: September 23, 2026

At Zendeez, we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase from our website.

This Privacy Policy explains how we collect, use, store, and protect your information when you use zendeez.pk or purchase our products.

1. Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect information such as:

  • Full name

  • Phone number

  • Email address

  • Shipping and billing address

  • City and postal code

  • Order and purchase details

  • Information you provide when contacting us through WhatsApp, Instagram, Facebook, or other communication channels

  • Information collected through cookies and similar technologies

We only request information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders

  • Confirm and communicate with you about your orders

  • Contact you regarding delivery or order-related issues

  • Provide customer support

  • Process payments where applicable

  • Prevent fraud and protect the security of our website

  • Improve our products, website, and customer experience

  • Understand how customers use our website

  • Send promotional or marketing communications where permitted

  • Measure and improve the performance of our advertising campaigns

3. Cash on Delivery

If you choose Cash on Delivery (COD), we may share the information necessary to fulfill and deliver your order with our delivery and logistics partners.

This may include your name, phone number, shipping address, city, and order details.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to provide essential website functionality, understand website usage, remember preferences, and measure advertising performance.

We may use technologies provided by services such as Shopify and Meta to help us understand interactions with our website and measure the effectiveness of our advertising.

You can control or disable cookies through your browser settings, although some website features may not function properly as a result.

5. Shopify

Our store is hosted and operated using Shopify, which provides the e-commerce platform that allows us to sell our products and process orders.

Shopify may collect and process information necessary to operate the store, including information related to your browsing activity, account, checkout, and purchases.

For more information, please review Shopify's privacy practices and policies.

6. Meta and Advertising

We may use Meta technologies, including the Meta Pixel and Conversions API, to understand how visitors interact with our website, measure advertising performance, and help us deliver relevant advertising.

Depending on your interactions with our website and your settings, information may be shared with Meta in accordance with applicable privacy requirements and Meta's policies.

7. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties when reasonably necessary to operate our business and provide our services, including:

  • Courier and delivery companies

  • Service providers that assist us in operating our website and business

  • Government authorities or law enforcement where required by applicable law

These parties may only receive information reasonably necessary for the service they provide.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

9. Marketing Communications

If you provide your contact information or otherwise consent to receive promotional communications, we may contact you about products, offers, discounts, or other Zendeez updates.

You can request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option where available.

Order-related and service communications may still be sent when necessary to fulfill or manage your order.

10. Third-Party Websites and Services

Our website may contain links or integrations to third-party services, including social media platforms such as Instagram, Facebook, and WhatsApp.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We recommend reviewing the privacy policies of those services before providing them with personal information.

11. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business and transaction records, comply with legal obligations, resolve disputes, and protect our legitimate business interests.

When information is no longer required, we may securely delete or anonymize it where appropriate.

12. Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases or provide personal information without appropriate consent.

We do not knowingly collect personal information from children for the purpose of selling products to them.

13. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.

You may also contact us if you have questions about how your information is used.

Some information may need to be retained where required by law or where reasonably necessary for legitimate business purposes.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.

Any changes will be posted on this page with an updated “Last updated” date.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Zendeez
Website: zendeez.pk
Email: zendeezofficial@gmail.com
WhatsApp: 0322 8596262

By using our website, you acknowledge that you have read and understood this Privacy Policy.